Terms and Conditions

You may use https://lumiereintimates.com only for lawful personal shopping and information purposes. You agree to provide accurate information when placing an order, creating an account, or contacting us. You are responsible for keeping your account details and password secure. You must not damage the website, introduce harmful code, access restricted areas, copy large amounts of content, use automated purchasing tools, or interfere with other customers. We may limit or suspend access when these terms are violated.

We try to describe and display products accurately. However, colors, measurements, materials, and appearance may vary slightly because of screen settings, photography, production methods, or manual measurement. We may correct product information, update descriptions, change availability, limit quantities, or discontinue items without notice. A small difference that does not affect normal use does not automatically mean a product is defective.

Submitting an order is a request to purchase products from us. An order is accepted only after we confirm that it can be fulfilled. We may contact you if information is incomplete, an item is unavailable, or an obvious website error has occurred. We may cancel or refuse an order if the delivery address is unsupported, the product is unavailable, the order appears fraudulent, purchasing limits have been exceeded, or fulfillment is not reasonably possible. If a canceled order has already been charged, the amount paid will be refunded to the original payment method.

The price shown at checkout normally applies unless there is a clear error. Delivery fees and additional charges will be shown before order completion. Promotional offers may include restrictions such as expiration dates, exclusions, or minimum purchase requirements. Discounts cannot be combined unless explicitly stated. Misuse of promotions may result in cancellation.

Orders are usually processed within 1–10 business days. Standard delivery takes 5–10 business days depending on destination. These timelines are estimates and may be affected by external factors such as customs, weather, or logistics delays. For orders under $200, a $15 shipping fee applies. Orders of $200 or more qualify for free shipping. Final eligibility is based on the discounted order total. We ship internationally, except to restricted regions including Syria, Venezuela, North Korea, Cuba, Iran, Russia, Belarus, Crimea, Donetsk, and Luhansk. Customers are responsible for providing accurate delivery information. Additional customs duties or taxes may apply depending on destination country.

Returns are accepted within 30 days of delivery. Items must be unused, in original packaging, and in resale condition. Customers must contact customer service before returning items. Return addresses: XELIX TECHNOLOGY LIMITED Rm701, Unit108, 7/F, TwrB New Mandarin Plaza 14 Science Museum Rd Tsim Sha Tsui, Hong Kong Joyed Logistics Services Inc 1545 W Casmalia Street Rialto, CA 92377 United States Refunds are processed within 5–7 business days after inspection and issued to the original payment method.

If you receive a damaged, defective, or incorrect item, contact support@lumiereintimates.com with your order number, description of the issue, and photos of the product and packaging. We will assess the issue and may offer a replacement, refund, or other resolution.

• Systematically retrieve data or other content from the site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Make any unauthorized use of the site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email.
• Circumvent, disable, or otherwise interfere with security-related features of the site.
• Engage in unauthorized framing of or linking to the site.
• Attempt to impersonate another user or person or use the username of another user.

All content on https://lumiereintimates.com, including images, logos, product descriptions, designs, and text, belongs to Lumiere Intimates, XELIX TECHNOLOGY LIMITED, Joyed Logistics Services Inc, or their licensors. Content may not be copied, reproduced, or used commercially without written permission.

By submitting content such as reviews or images, you confirm that it is lawful and does not infringe on third-party rights. You grant us permission to use such content for marketing and operational purposes. We may remove content that is inappropriate, misleading, or violates policies.

We aim to keep https://lumiereintimates.com available and secure but cannot guarantee uninterrupted access. To the maximum extent permitted by law, Lumiere Intimates, XELIX TECHNOLOGY LIMITED, and Joyed Logistics Services Inc are not liable for indirect or incidental damages resulting from website use.